We love what we do

Our Team.

Kinda Baker


Kinda Baker was named CEO of National Recovery Solutions LLC in January 2015. At that time NRS became a Women Owned Small Business (WOSB). Kinda was a founding member of NRS and has held various positions within the company. She has spent time as Vice President of Government and Education and Vice President of Human Resources. Her leadership qualities and great vision will help NRS grow in the Government and Education markets. Her 20 years of industry experience have given her the ability to understand the industry and help make decisions that make NRS a true forward thinking and proactive company. She helps to organize the NRS Charity Classic that has donated over $65,000 to date with proceeds benefitting Make-A-Wish of WNY, Mikey’s Way, and other charities. Kinda attended the University of New York at Buffalo.

Angela Ernst

Vice President of Compliance and Government Services

Angela Ernst joined National Recovery Solutions, LLC in 2013 to help develop and lead our US Department of Education contract. A graduate from SUNY Buffalo State College 2006, she has led and developed our ED Contract Division for multiple clients successfully. She brings over 20 years’ worth of experience and knowledge from her beginning days of being on the frontlines to her current role as VP of Education Services. Angela has an extraordinary understanding of all facets on ED, and brings a plethora of knowledge to assist/lead in our other offices.

John Adonnino

EVP, Sales, and Marketing

Mr. Adonnino joined National Recovery Solutions, LLC in 2016. He offers more than 40 years of experience in the Accounts Receivable Management (ARM), Business Process Outsourcing (BPO), and Customer Relationship Management (CRM) space. He manages effective business growth and brand development by working closely with clients. To develop success in identifying and translating customer needs into sales solution strategies that drive revenue and profitability. He will strive to enhance NRS’s suite of products, services, and solutions to financial institutions that support the lending, purchase, sale, and recovery of performing and nonperforming assets on the primary/secondary markets. This collaboration provides improved convenience and return on investments (ROI) value to clients and consumers. Mr. Adonnino is an experienced sales leader in the ARM/BPO Industry. He has focused on the consumer, education, and government verticals, with expertise in all stages of the customer lifecycle outsourcing, including customer acquisition, customer care, retention, delinquency aversion, and all phases of accounts receivable management. In addition, he has more than 25 years of experience leading sales and customer care teams targeting and servicing the consumer, education & government sectors. He participates in national trade association organizations, seminars, workshops, and conferences that serve as the voice of the ARM/BPO industry to remain knowledgeable of the current regulations impacting the industry. Mr. Adonnino graduated from Canisius College, Buffalo, NY in 1983 with a B.S. in Communications/Marketing.

Kevin Baker


Kevin Baker is a founding member and the President at NRS. He has held this title since the company’s inception in 2006. Kevin is responsible for day to day operations at NRS and works directly with our EVP of Sales and Marketing and the EVP of Business Development and Product Management to grow and enhance the company’s client base. Kevin has 20 years of experience in the ARM industry and has helped build NRS into the reputable and client driven company that it is today. He will continue to help grow the company’s name and reputation as a go to partner. He is a graduate from the University of New York at Buffalo and also serves as a youth football coach in the local community.

Timothy Baker


Financial Services & Banking Services Division: Timothy Baker is responsible for internal audits and controls, budgeting and forecasting, financial reporting and analysis, financial strategy, accounting, and cost analysis projections. Mr. Baker also takes a lead role in managing the Information Security established policies and procedures. Tim also brings more than 10 years of financial managerial experience to the company. Mr. Baker holds a Master’s degree in finance from Canisius College in Buffalo, New York

Adam Wertman


Adam Wertman has been with the company since its inception. Adam is responsible for Data Processing and the exchange of information between clients, vendors, and other entities. Adam also serves as a member of the Compliance team as well, along with determining our organization’s long term system needs and any hardware acquisitions needed to accomplish our business objectives. Adam also has satisfactorily completed the necessary requirements from RDMI's Receivable Management Certification and as such has earned all rights and privileges to be a Certified Receivables Compliance Professional (CRCP) Certification number P1511-1154.