A success story

Getting to know us.

National Recovery Solutions, LLC is an (EDWOSB), nationally licensed, fully compliant ARM & BPO contact center solution provider. NRS specializes in providing solutions and strategies to support contact center and customer care solutions as well as revenue recovery efforts for our partners Our focus is on the recovery of higher education, government, and consumer debt.

Currently, we are a multiple sub-contractor on the debt collection services contract for the USDOE. The US Small Business Administration (SBA) has recognized National Recovery Solutions, as an Economically Disadvantaged Women-Owned Small Business (EDWOSB). This certification has allowed NRS access to opportunities with large corporations and agencies. As an EDWOSB, we show our commitment to working in diverse markets and furthering economic growth in our local community. NRS has experience working on all aspects of the ED contract. We have a thorough understanding of all processes and compliance needed to be successful.

We consistently outperform our competition while maintaining the highest level of professionalism, integrity, and compliance. Our team of highly trained managers and collection specialists consistently produces superior, compliant results for all of our client partnerships. Why? First, our employee retention, our dedicated staff wants to work for our growing and reputable company. Secondly, our adherence to compliance, laws, and comprehensive collection training process. We require our staff to be fully compliant at all times. Thirdly, we invest in the best state-of-the-art technology available in the marketplace, providing our employees every opportunity to be successful and sustain high levels of compliant performance for our collection partners.

National Recovery Solutions, LLC has obtained a SOC II, Type 2 certification. This certification demonstrates our commitment to maintaining outstanding compliance, data security, and all other aspects of security for all of our clients. Our company is RMA certified. With this certification, NRS complies with uniform and rigorous industry standards of best practices including account documentation, consumer complaint, and dispute resolution, vendor management, resale, and other operational procedures.

  • Mission

    NRS is focused on taking a customer care approach to accounts receivable management and contact center services while helping as many people as possible become financially secure. We are committed to delivering compliant, professional, and secure contact services to clients, employees, consumers, and the communities we serve.

  • Vision

    Turning delinquent receivables from red to green.

  • Values

    The ability to learn and translate that learning into action rapidly.