National Recovery Solutions, LLC is a (EDWOSB) nationally licensed, insured, and bonded debt recovery agency. Our focus is in the collection of higher education and government debt. Currently, we are a sub-contractor on the debt collection services contract for ED. The US Small Business Administration (SBA) has recognized National Recovery Solutions, as an Economically Disadvantaged Women-Owned Small Business (EDWOSB). This certification has allowed NRS access to opportunities with large corporations and agencies. As an EDWOSB, we show our commitment to working in diverse markets and furthering economic growth in our local community. NRS has the experience working all aspects of the ED contract. We have a thorough understanding of all processes and compliance needed to be successful.
Our leadership team has over 100 years of combined managerial experience specifically in the Higher Education sector. Our experience centers on the Federal and non-Federal student loan sector including the US Department of Education, Guaranty Agencies, College, Universities and private student loan lenders. Also, our leadership team is a combination of former BPO ARM and CRM executives; including directors, general managers, and vice presidents.
We consistently outperform our competition while maintaining the highest level of professionalism, integrity, and compliance. Our team of highly trained managers and collection specialists consistently produce superior, compliant results for all of our client partnerships. Why? First, our employee retention, our dedicated staff wants to work for our growing and reputable company. Secondly, our adherence to compliance and comprehensive collection training process. We require our staff to be fully compliant at all times and are required to pass an annual FDCPA exam. Thirdly, we invest in the best state of the art technology available in the marketplace, providing our employees every opportunity to be successful and sustain high levels of compliant performance for our collection partners.
National Recovery Solutions, LLC recently has obtained a SOC II, Type 2 certification. This certification demonstrates our commitment to maintaining outstanding compliance, data security, and all other aspects of security for all of our clients. As of January 2016, our company is now RMA certified. With this certification, NRS complies with uniform and rigorous industry standards of best practices including account documentation, consumer complaint and dispute resolution, vendor management, resale, and other operational procedures.